Dispatch & Delivery
Order Cut Time
Any order placed after 12 pm may not be processed that day and could subsequently be allocated for the following day's schedule. Orders placed on a Saturday are processed on the next working day.
This is our standard method of delivery. Your order will typically be with you within 3 working days. Deliveries are made anytime between 8.30am and 5.30pm, Monday–Friday.
This service typically gets your order delivered next working day. Deliveries are made anytime between 8.30am and 5.30pm, Monday–Friday.
AM or PM deliveries can be specified. There is an extra charge of £10 for the total consignment.
Saturday deliveries can be accommodated for an additional £45 for the entire consignment. Saturday deliveries are made between 8.00am and 12.00pm
We are unable to deliver to some remote locations. Our system is preprogrammed with all the postcodes we deliver to. If yours is not available, we will call to discuss.
Delivery costs will be provided at the time of purchase and will form part of the purchase price. Delivery charges vary depending on postal codes. All consignments are delivered on pallets. Each pallet has a limit of 1000kg. If the total weight of an order is above 1000kg, the remaining items will be allocated to one or more pallets. Each pallet incurs an individual charge. Charges calculated using the delivery service requested plus any additional services (Timed and Saturday delivery). Due to numerous factors, we will only provide estimated delivery dates although we use all reasonable efforts to deliver the goods at the time specified. Our carrier will typically call you on the day of delivery to make arrangements for the delivery of your goods.
The buyer or the buyer's representative must be present at the delivery address on the specified date. If no one is present at the time of delivery, the goods will be retained by the haulage contractor and returned to the nearest depot until we receive further instruction. A re-delivery charge will be added to the cost of the goods to cover additional haulage. Late Delivery If we fail to make delivery on the specified delivery date this shall not constitute a breach of our terms and conditions and we will not accept any liability for any cost incurred due to late delivery.
All deliveries are made using a tail lift vehicle. Delivery will generally be kerbside depending on the vehicle used and the access to the site. If there are access problems such as uneven ground, narrow lane, and driveway or overhanging trees, the goods will be left in the nearest easily accessible and safe access point for the address stated. The delivery driver is not able to help you move the goods from the point of delivery to any other part of your property.
Damage During Transit/Shortfall of Goods
The buyer shall inform the seller immediately if any of the goods have been damaged during haulage, or there is any shortfall in the order, by noting this on the delivery note provided by the haulage contractor. The seller will only replace damaged tiles if the total amount is greater than 5% of the total order. Photographic evidence of any damage will be required to aid with any insurance claim against the haulage contractor. In the event that damages have occurred, the delivery note MUST be signed for as “damaged”. No claims can be entered into unless this is complied with.